Refund policy
Thank you for choosing FinderKey. We specialize in providing genuine software products and digital software keys delivered electronically.
Because our products are digital and delivered instantly by email, please read the following policy carefully.
1. Digital Products
All products sold on FinderKey are digital software products, licenses, activation keys, or related digital goods.
Once your order has been successfully processed, your digital product will be delivered to the email address provided during checkout.
Delivery is normally instant and may take a few minutes depending on email service providers or payment processing.
2. Returns
Because our products are digital goods that are delivered electronically, we generally do not accept physical returns.
Once a software key or digital license has been delivered, it may be considered used or disclosed and therefore cannot always be returned.
However, we understand that technical issues can occur. If your product does not work as described, please contact our support team so we can investigate and assist you.
3. Refunds
We offer refunds when a valid issue with your digital product cannot be resolved.
If your refund request is approved, the refund will be processed immediately after approval.
Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.
You may be eligible for a refund if:
- The software key is invalid or does not activate as described.
- You received an incorrect product or key.
- The product cannot be used due to an issue on our side.
- We are unable to provide a working replacement or otherwise resolve the problem.
- You were charged incorrectly for your order.
4. Non-Refundable Situations
A refund may not be available in situations where:
- The software key has already been successfully activated or redeemed.
- You purchased the wrong product or version after receiving clear product information.
- Your device does not meet the software's stated system requirements.
- You did not check compatibility before purchasing.
- You simply changed your mind after receiving the digital product.
- The issue is caused by third-party software, hardware, operating-system restrictions, or other circumstances outside our control.
We will nevertheless review each case individually and try to provide an appropriate solution.
5. Replacement Before Refund
If a software key has a technical problem, we may first offer a replacement key or another appropriate solution.
If we cannot resolve the issue or provide a suitable replacement, an eligible refund may be issued.
6. How to Request a Refund
To request assistance or a refund, contact us at:
Email: contact.finderkey@gmail.com
Phone: +1 782-907-5873
Please include:
- Your order number
- The email address used for your purchase
- The name of the product purchased
- A brief description of the problem
Providing this information helps us process your request as quickly as possible.
7. Refund Processing Time
Once your refund has been approved, we will process it immediately.
The time required for the funds to appear in your account depends on your original payment method, bank, or payment provider.
8. Order Delivery
FinderKey provides instant digital delivery by email.
Please make sure that the email address entered during checkout is correct. Also check your spam, junk, promotions, or other filtered folders if you do not immediately see your delivery email.
If you have not received your order, contact us and we will help locate your purchase.
9. Contact Information
FinderKey
726 Lewelling Blvd, Apt 234
San Leandro, California 94579
United States
Email: contact.finderkey@gmail.com
Phone: +1 782-907-5873
Website: Finderkay.shop
We reserve the right to review refund requests individually to prevent misuse of our refund policy while ensuring that customers receive appropriate support for legitimate issues.